Carers Trust Crossroads
West Wales

Carers Trust Crossroads West Wales Ltd. is a registered charity (No. 1121666) with offices in Carmarthen, Llanelli, & Ceredigion. We are a network partner of the Carers Trust, the major national charity offering practical & emotional help to carers.

Our services are tailored to meet the needs of the individual Carer & their family, working alongside other local community services.

Carers Trust Crossroads West Wales is a specialist voluntary organisation providing support to Carers, giving them “time” to be themselves.

Carers Information Service

Carers say that access to information, financial support & breaks in caring are vital in helping them manage the impact of caring on their lives.

The Carers Information Service provides free & confidential information, advice & support to Carers.

We produce & distribute information for carers & organise regular events in partnership with other organisations.

The service is joint funded by Carmarthenshire County Council & Hywel Dda University Health Board.



Carer Support Groups

In line with the recent changes to the Welsh Government’s guidance, we have taken the decision to suspend our monthly face-to-face Carers Support Groups during January and February, and the meetings will instead be replaced with an online support group until the end of February – please contact your Outreach Worker or the Carers Information Service on 0300 0200 002 for further details or for assistance to join us online.

We would like to apologise for any inconvenience caused and we do hope that you will be able to join our online group meeting.

Organisational Name Change

Carers Trust Crossroads Sir Gâr are delighted to announce that we are rebranding and changing our charity name to:
“Carers Trust Crossroads West Wales” on the 1st April 2021
Click here to read more

Services We Provide


Community care worker joins an an elderly woman for a cup of tea while sitting at her kitchen table

We provide care & support
to individuals in the community,
allowing them to remain
living in their own homes


We operate a number of Day Services,
enabling people to remain connected
within their communities

Day Services are temporarily closed due to
COVID-19 restrictions

Information Serivce

The Carers Information &
Outreach Service
provides information & advice to
carers across Carmarthenshire

Support for
Young Carers &
Young Adult CarersGroup of Children / young teens standing outdoors, talking and laughing

We operate projects for both
Young Adult Carers (16-25) &
Carers Educational Years (5-18)
in Carmarthenshire

Welfare Benefits

The CATCHUP Welfare
Benefits Advice Service
provides welfare benefits advice
to people across Carmarthenshire

At present, we are only offering telephone appointments due to COVID-19 restrictions


We have summer clubs,
weekend clubs, and after-school clubs
for children with additional needs

What you’ve said about us

The service you offer is great, the staff are always friendly and polite.  They always respect the client and their needs.  I would definitely recommend Crossroads.

EXCELLENT IN EVERY RESPECT.  The office staff are always helpful and approachable and ready to discuss out situation (e.g. if a visit should have to be cancelled by us at short notice or any reason).

I can only speak highly of every one of the ladies that have been here from Crossroads.  Everyone is very kind and caring.  I’m very grateful to them all for all their support.

Dad enjoys the carers staying in the afternoon.  He has a few favourite ones, you can hear the laughter coming from his bedroom.

I know I can leave my mother in the safe hands of Crossroads staff giving me peace of mind while I am away.

Carers Trust Crossroads West Wales is a proud network member of Carers Trust. Families and people in the community have known and used Crossroads for many years. We are proud to provide information to carers on the support available to them and the people they care for.

If you would like support or advice, please contact:

01267 220 046 – Carmarthen Office

01554 754 957 – Llanelli Office

07985 672131 – Ceredigion Office

Carmarthen Satellite Office

Lower Ground Floor
Ty Myrddin, Old Station Rd
Carmarthen Office
SA31 1LP
01267 220046

Llanelli Office

The Palms Unit 3
96 Queen Victoria Road
SA15 2TH
01554 754957

Ceredigion Office

Plas Antaron
Antaron Avenue
SY23 1SF
07985 672131

Registered charity No. 1121666
© 2022 Carers Trust Crossroads West Wales. All Rights Reserved.
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Carers Trust Crossroads West Wales is a company limited by guarantee registered in England and Wales No. 6199277