CATCHUP Welfare Benefits Advice Service

CATCHUP WELFARE BENEFITS AND ADVICE SERVICE

We understand the importance of accessing the support and assistance you need to navigate the complex world of benefits. We are here to provide specialist and comprehensive benefits advice tailored to your unique situation.

To access this service, you must be living in Carmarthenshire.

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Initial Consultation

Contact us to schedule an initial consultation where we’ll discuss your circumstances and needs.

two people working together with paper and pen

Assessment

Our advisors will conduct a thorough assessment to identify the benefits you may be entitled to.

two adults working together with a laptop computer

Support and Guidance

We’ll provide ongoing support and guidance throughout the application process, ensuring you have all the information and assistance you need.

Dad and two children sitting on sofa with a dog on their lap

Follow-up

After your benefits have been awarded or if there are any changes in your circumstances, we’ll continue to support you with any necessary follow-up actions.

How we work

Personalised Benefits Assessment

Our experienced advisors will conduct a personalised assessment of your circumstances to determine the benefits you may be eligible for. We’ll take into account factors such as any caring responsibilities, current benefits, income, savings and pension to ensure you receive the support you are entitled to.

Benefits Application Support

Navigating the benefits application process can be daunting, but you don’t have to do it alone. Our team will guide you through each step of the application process, helping you gather necessary documentation, complete and submit your application accurately and on time.

Benefits Appeals Assistance

If your benefits application is denied or you’re unhappy with the decision, we might be able to support you with the appeals process. Our team will advise you of the appeals process and might be able to assist in preparing your case and represent you at an appeal tribunal hearing. Please contact us for further information about how we might be able to support your appeal.

Income Maximisation

We’ll ensure you’re receiving all the benefits you’re entitled to. Our team can also advise whether you could be entitled to any other discounts and concession alongside your welfare benefit entitlement such as council tax reductions, carer grants, utility reductions, etc.

As members of MoneyHelper we can share this fantastic benefits calculator with you.
Use it to quickly find out what you could be entitled to.

Your Privacy and Confidentiality

Rest assured that any information you provide during your consultation is treated with the utmost confidentiality. We adhere to strict privacy protocols and regulations to safeguard your personal and financial information.

Benefits Calculator

As members of MoneyHelper we can share this fantastic benefits calculator with you.

Use it to quickly find out what you could be entitled to.

You may find these services helpful:

Our Impact

1752 Individuals Supported: Each individual we assist represents a story, a struggle, and a commitment to caring for their loved ones. We’re honoured to have been able to provide personalised support to 1752 individuals and their families throughout the year.

£2,999,527 Annual Income Secured: Our efforts have translated into tangible financial support for individuals/families, ensuring they receive the benefits they’re entitled to. This substantial annual income directly contributes to easing the financial burden and enhancing the well-being of individuals and their families.


Llanelli Office

The Palms Unit 3
96 Queen Victoria Road
Llanelli
SA15 2TH
0300 0200 002

Registered charity No. 1121666
© 2024 Carers Trust Crossroads West Wales. All Rights Reserved.
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Carers Trust Crossroads West Wales is a company limited by guarantee registered in England and Wales No. 6199277