Our HOMECARE service
Most of us juggle busy lives, but if you also look after a relative or friend who is ill, frail or disabled, you probably find it extremely difficult to have a full life of your own. Crossroads can help.
We understand caring for others can be a challenging task. It can have an adverse impact on the carer’s life, such as having to give up their job and social life to support the person they’re caring for around the clock. Although many carers are able to access support services, many struggle alone without support.
We support unpaid carers who are caring for family members or friends though practical, personal care and support.
Fully trained
Crossroads care staff are highly trained in all aspects of practical care and are sensitive to the emotional needs associated with caregiving. They are dedicated registered professionals with a wealth of knowledge and experience.
Fully Regulated
The Care Inspectorate Wales is the regulatory body that inspects and reports on care settings, including Crossroads Care, within the Principality. Their reports are public and available online.
DBS Checked
We adhere to strict safer recruitment protocols. Plus all care staff hold current enhanced DBS checks and are registered with Social Care Wales (SCW), ensuring they meet the requirements to work in health and social care services.
Tailored for you
With over 30 years of experience, a tailored care plan based on the individual’s needs, provided by trained and competent staff, can work with your lifestyle and help provide greater choice and control in living independently.
Regulated Care Services
Regulated Services
With over 30 years of experience, we offer care and support to individuals in the community, assisting them in continuing to live in their own home
We provide replacement care services for adults and children, tailored to individual needs through personalised care plans. Our care support workers assist individuals with a variety of conditions, including physical disabilities, mental health issues, learning disabilities, all types of dementia diagnosis including Alzheimer’s disease, and other health-related conditions.
Emergency Support
In the event of unexpected situations, we can provide a care support worker to assist as needed.
Our staff understand and address the needs and feelings of both carers and those they care for. They are attentive to the details that matter, demonstrating professionalism and aim to seamlessly fit into your daily life
All staff members are fully trained and undergo refresher training as needed.
Non Regulated Care Services
Community Home Support Service
We support individuals in maintaining their independence within the community during times of heightened need. It is designed for people who are not eligible for social care and support but whose needs might escalate without intervention. The service is available to those requiring practical support to ensure a smooth transition from hospital to home, prevent hospital admission, or avoid escalation to statutory care. It is also available for individuals stepping down from statutory care.
The service is short-term, providing practical support for up to 4 weeks. During this period, the service will work with the individual to develop a wellbeing plan, setting realistic goals and outcomes to be achieved.
Referrals can be made via telephone or email.
Contact will be made within 4 hours of receiving a referral.