About Us
Carers Trust Crossroads West Wales Ltd. is a registered charity (No. 1121666).
We are a network partner of the Carers Trust, the major national charity offering practical and emotional help to carers.
Carers Trust Crossroads West Wales puts Carers and the people they support at the heart of everything we do. Our services are tailored to meet the needs of the individual Carer and their family, working alongside other local community services.
Meet The Team
Senior Management Team
Alison Harries
Chief Executive Officer
Erica Watts
Finance Manager
Karen Samuel
Operational/Registered Manager
Cathy Boyle
Carers Support Services Manager
Care Planning Team
Lynne Mathias
Care Manager
Angela Rees
Senior Care Co-ordinator
Leanne Lewis
Care Co-ordinator
Nicola Evans
Care Co-ordinator
Julie Doran
Care Co-ordinator
Sue Hough
Care Co-ordinator
Jessica Roe
Care Co-ordinator
Leanne Griffiths
Care Co-ordinator
Julie Graham
Care Co-ordinator
Jenny Jones
Care Team Administrator
Community Home Support Service
Maria Watkins
Community Home Support Service (CHSS) Coordinator
Sarah Marsh
Community Home Support Service (CHSS) Coordinator
Carers Support Service
Julie Jones
Hospital & Community Discharge Service Co-ordinator
Dawn Walters
Carers Officer
Prince Phillip Hospital
Ben Innocent
Carers Officer
Glangwili Hospital
Claire Smith
Carer Officer – Community Discharge Support Service
Liz Edwards
Carer Officer – Community Discharge Support Service
Carmarthenshire Crossroads Young Carers Team
Andrew Fewtrell Smith
Children &
Young People’s
Carers Service Manager
Justine O’Shea
Young Carer Co-ordinator
Chelsea Duffy
Young Carer Co-ordinator
Samantha Singleton
YAC Co-ordinator
Michael Ford
YAC Co-ordinator & Communications Officer
Rhys Evans
Education Engagement Project Worker
Clare Roberts
Education Engagement Project Worker
Out-of-School Provision Team
Tracey Morris
Clubs Co-ordinator
MONEY MATTERS / CATCH UP Welfare Benefits Advice Service
Kayleigh Wilson
Welfare Benefits Specialist Case Worker
Susan Harries
Welfare Benefits Advisor
Joanne Staley
Grants, Data & Quality Compliance Co-ordinator
Kayleigh Hiorns
Financial Wellbeing Officer
Julia Constable
Financial Wellbeing Officer
Amanda Thompson
Welfare Benefits Advisor
Joanne Baralos
Financial Wellbeing Officer
Time Together
Laura Griffiths
Carer Co-Production &
Community Engagement Programme Lead
Vanessa Buckler
Short Breaks Carer Officer
Helen Lewis
CSS Short Break Carers Officer
Office and Administrative Staff
Ann Price
Data & Finance Officer
Terry Jefferies
Finance Officer
Mae Flores
HR Administrator
The Trustees
For many carers in Carmarthenshire and Ceredigion, Carers Trust Crossroads West Wales have been their lifeline – enabling carers to have time to themselves, an opportunity to have a life of their own through quality replacement care allowing them to continue to care for their loved ones.
The trustees are the foundation of Carers Trust Crossroads West Wales, giving their time and expertise freely to lead the organisation.
Speaking at the Above and Beyond awards, in regard to the trustees, Jonathan Rees, Carers Development Officer at Carmarthenshire County Council said “over many years I’ve heard carers say ‘I don’t know what I’d do without Crossroads’. It was unthinkable to overlook these volunteers for their commitent, enthusiasm and expertise in developing services for carers”.
Our Values
Trust
We understand that our services only respond to Carers’ needs when they trust us to care for the person they support.
Involvement
Care providers and the people they support drive Crossroads service design and development.
Quality
We ensure that our services are high quality, flexible, responsive and continually improving.
Availability and Accessibility
We work to make our services available and accessible to as many carers and people they support as possible.
Dignity and Respect
We always treat Care providers and the people they support with dignity and respect.
Working For Change
We work proactively with government and policy makers at national and local level to influence legislation and practice.
Family Friendly
We recognise that our service impacts on families and friends – not just the Carer and the person they support – and so we design our services with that in mind.
Partnership Working
We actively explore opportunities for establishing joint projects and relationships with other organisations that will improve services for Carers and the people they support.
Learning
We learn from the good practice of others in order to improve our services for Carers and the people they support and we encourage others to learn from us.