Service Update: Temporary Suspension of New Referrals for CATCHUP and MONEY MATTERS

Service Update: Temporary Suspension of New Referrals for CATCHUP and MONEY MATTERS

Due to an exceptionally high demand for our services, CATCHUP and MONEY MATTERS have temporarily suspended all new referrals. We understand the importance of your requests; however, please note that our inbox is not currently being monitored, and we are unable to respond to emails or process new inquiries or referrals at this time.

For those who have already been referred, please be assured that we will contact you as soon as we are able. Due to the current backlog, this may take up to 8 weeks. We appreciate your patience and understanding during this period.

In the meantime, if you require urgent benefit advice or support, there are alternative resources available:

  • Claim What’s Yours: For benefit advice, checks, and support, Tel:0808 250 5700.
  • Citizens Advice Bureaux Live Chat: You can access benefit guidance via live chat on the Citizens Advice Bureaux website.
  • Age Cymru Dyfed: Clients aged 50+ can receive welfare benefits advice by calling Tel:03333 447874.
  • Money Helper Benefits Calculator: Use the Money Helper Welfare Benefits Calculator to check your entitlements.

We sincerely apologise for any inconvenience caused by this temporary suspension and appreciate your continued patience.

Thank you for your understanding.

The CATCHUP and MONEY MATTERS Team


Llanelli Office

The Palms Unit 3
96 Queen Victoria Road
Llanelli
SA15 2TH
0300 0200 002

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Carers Trust Crossroads West Wales is a company limited by guarantee registered in England and Wales No. 6199277